Returns are accepted on DXY USA within 30 days of purchase. Please contact us prior to returning your merchandise for authorization.

*Please note that any unauthorized returns not accompanied by a Return Authorization number will not be accepted.

You can email or call: Our Support team is available Monday – Friday 9am-6pm. Most inquiries are handled within 24 hours.

To receive a refund for an item purchased from 11-Flag USA, please follow these three steps:

Contact us via email or phone to initiate your return and to identify the correct return shipping address and method.

Package the item(s) to be returned in the original 11-Flag packaging.

Ship the item to the address provided by our support team

If you do not have the original packaging, please package the item securely to prevent damage during shipping..

Please allow 4-6 weeks for return processing.