Terms and Conditions


The provisions on the face hereof and these Terms and Conditions constitute the entire agreement among the parties and supersede the provisions of any purchase order, other communication between the parties or any statement or representation not included herein.
This agreement may not be modified or amended except in writing and signed by the party intended to be bound thereby.


All orders are accepted with the understanding that they are subject to The Flag Company’s ability to obtain the necessary raw materials.All orders or contracts as well as shipments applicable thereto are subject to The Flag Company’s current manufacturing schedules, and government regulations, orders, directives and restrictions that may be in effect from time to time.


Written quotations automatically expire thirty (30) calendar days from the date issued unless otherwise stated on the face of the quotation.
Quotes are subject to termination by notice within that period.
Quotations are subject to correction in the event of stenographic or clerical errors.
Prices quoted are for specific quantities shown and shipment at one time to one destination unless otherwise stated.
Any change in the quantity of an order and/or split shipments will result in a price revision.
It is the responsibility of the customer to review the proposal for accuracy and verify that it meets specifications.

Custom Orders

Placing your order indicates that you have approved the artwork that you have uploaded to be printed and understand that there are no refunds, warranties, guarantees, or returns on these products.

Submitted artwork that does not meet our minimum requirements will result in an additional charge and time to redraw for the minimum requirements.

Copyright – By placing your order you signify that you own, or have acquired the right to use the submitted artwork. Additionally, you hold harmless and indemnify 11-Flag Group, LLC for any and all damages resulting from copyright infringement.


Prices are subject to change without notice and orders calling for future shipment will be billed according to the price in effect at the time of shipment, unless otherwise specified.Please confirm the quotation with us before placing each order.


Prices on the specified products are exclusive of all city, state and federal excise taxes, including without limitation, taxes on manufacture, sales, receipts, gross income, occupation, use and similar taxes.
Wherever applicable, any tax or taxes will be added to the invoice as a separate charge to be paid by buyer.


All prices are F.O.B. The Flag Company unless otherwise stated. Method and route of shipment are at The Flag Company’s discretion, unless the Buyer supplies explicit shipping instructions. When Buyer specifies method of shipment, any additional shipping expense will be charged to Buyer.

When Buyer specifies method of shipment, Buyer is responsible for all freight claims with the carrier Buyer selected. Shipping charges are not intended to guarantee the delivery at or to destination. Identification of goods to the contract shall occur as each shipment is placed in the hands of the carrier.


Deliveries shall be subject to, and contingent upon, strikes, labor difficulties, civil unrest, war, fire, delay or defaults of common carriers, failure or curtailment in The Flag Company’s usual sources of supply, governmental decrees or orders, or without limiting the foregoing, any other delays beyond The Flag Company’s reasonable control, and The Flag Company, shall not be liable for any loss or damage arising therefrom.

The Flag Company shall have the additional right, in the event of the happening of any of the above contingencies, at its option, to cancel this contract or any part thereof, without any resulting liability.
Upon delivery, it is the responsibility of the receiver to verify condition of product.
Any damage to packaging and/or product must be made at time of delivery on BOL.
Failure to do so will result in rejected freight claim by the carrier. If possible, take pictures of damage(s).

For damaged or missing contents or shipment, file a claim immediately, but you must file no later than 60 days from the date of shipment.

Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered merchandise.


Unless otherwise stated on the face of the quotation, all packaging will be in accordance with The Flag Company’s standard practices for domestic shipments.
Notice: The carton of parts has been carefully packed, The Flag Company will not be responsible for any shortages and/or damages if they are not reported within 72 hours after delivery.

Right of Possession

The Flag Company shall have the right, in addition to all others it may possess, at any time, for credit reasons or because of buyer’s default or defaults, to withhold shipments, in whole or in part, and to recall goods in transit, retake same, and repossess all goods which may be stored with The Flag Company for buyer’s account, without the necessity of taking any other proceedings, and buyer consents that all the merchandise if so recalled, retaken or repossessed shall become The Flag Company’s absolute property, provided that the buyer is given full credit therefore.


Once an order has been placed and accepted by The Flag Company, the purchase order can be canceled only with The Flag Company’s consent and upon terms that will indemnify The Flag Company against loss.
Orders must be cancelled within 72 hours or a 50% cancellation fee will be assessed.
If submittals are required, we will not order and/or ship the flagpole until submittals are approved.
If changes are made to submittals after a written quotation is sent, The Flag Company will modify the quotation to the revised submittals, which may result in price change.

Returns & Exchanges

As custom products cannot be re-sold, WE DO NOT ACCEPT RETURNS AND EXCHANGES .

BUT please contact us if you have any problems with your order.


Flags carry no warranty or guaranty.

WARRANTY DISCLAIMER. All products made by Seller are inspected before shipment. If any goods prove to have been defective in material or workmanship at time of shipment, a claim shall be made by Buyer pursuant to the provisions set forth below. Seller will repair or replace the goods, at Seller’s option. Unless otherwise agreed by Seller in writing, Seller makes no warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. In no event shall Seller be liable to Buyer for incidental or consequential damages.

Controlling Provisions

These terms and conditions shall supersede any provisions, terms and conditions contained on any confirmation order, or other writing Buyer may give or receive, and the rights of the parties shall be governed exclusively by the provisions, terms and conditions hereof.
The Flag Company makes no representations or warranties concerning this order except such as are expressly contained herein, and this order may not be changed or modified orally.